Refund Policy

At HeadScarf, we want you to feel confident when ordering from us. If there is a genuine issue with your order, please contact us and we’ll review it according to the conditions below.

When Can You Request a Refund?

You can request a refund or exchange within 7 days of receiving your order if:

• You received the wrong product
• The product has a manufacturing defect
• The product was damaged before or during delivery

The item must be unused, in its original condition and returned with all original tags and packaging.

When a Refund Is Not Available

We cannot accept refund or exchange requests for:

• Change of mind after placing an order
• Products that have been used or washed
• Products that have been altered or damaged after delivery
• Items returned without their original tags or packaging
• Requests made after the 7-day return period

How to Request a Refund

To request a refund, contact our customer support team within 7 days of receiving your order. Please include your order number and explain the issue clearly.

We may ask you to provide photographs of the product so we can understand the issue before approving the request.

Refund Review

Once we receive the relevant information, we’ll review your request and let you know whether it qualifies under our refund policy. If a return is required, we’ll provide the necessary instructions.

Refund Processing

Once an approved returned item has been received and checked, we will process the refund. The time required for the refund to reach you may depend on the payment method used and the processing time of the relevant financial service.

Exchange Instead of a Refund

If you prefer an exchange, we can arrange a replacement for an eligible product where the item is available. If there is a difference in price, we’ll explain the adjustment before processing the exchange.

Need Help?

If you’re unsure whether your order qualifies for a refund or exchange, contact us before sending anything back. Our team will guide you through the process.