Shipping & Return Policy
We want ordering from HeadScarf to be simple and clear. Below you’ll find the information you need about delivery, shipping charges and eligible returns.
Shipping Information
We deliver head scarves across Pakistan through trusted courier services. Once your order is confirmed, we prepare it for dispatch and arrange delivery to the address provided at checkout.
- Delivery time: 2 to 4 working days
- Shipping charges: Rs 250 per order
- Delivery: Nationwide across Pakistan
- Payment: Cash on Delivery and Bank Transfer
Delivery may take a little longer in some areas or during public holidays, severe weather or unexpected courier delays.
Order Processing
Orders are processed after confirmation. Please make sure your name, phone number and delivery address are correct when placing your order so there are no unnecessary delays.
Return Eligibility
If you receive the wrong product or an item with a manufacturing defect, you can contact us within 7 days of receiving your order to request a return or exchange.
For a return to be accepted, the product must:
- Be unused and in its original condition
- Have all original tags and packaging
- Be returned within 7 days of delivery
Items We Cannot Accept for Return
We cannot accept returns for products that:
- Have been used, washed or altered
- Have been damaged after delivery
- Are missing their original tags or packaging
- Are being returned because of a change of mind
- Are requested for return after the 7-day period
How to Request a Return
Contact our customer support team with your order number and explain the issue. We may ask you to send photographs of the product so we can review the request.
Once your return request is reviewed and approved, we’ll provide you with the instructions for sending the item back.
Exchanges
If your order qualifies for an exchange, we can arrange a replacement product where available. If the replacement has a different price, we’ll let you know about any amount that needs to be refunded or paid.
Questions About Shipping or Returns?
If you need help with an order or have questions about our shipping and return process, please contact us. We’re happy to assist.